Smartgym attaches great importance to the protection of customers' personal data. This Privacy Policy explains how Smartgym collects, uses, and discloses your personal data in accordance with Thailand's personal data protection law (Personal Data Protection Act – PDPA).
When you make an appointment through our online system, we may collect personal data, such as:
Name
Phone number
Details regarding the appointment
Such data will be used solely for managing the appointment and for contacting you back.
When you register for Smartgym fitness membership, we will collect the necessary data, such as:
First and last name
Address
Phone number
Payment information
Such data will be used for:
Concluding the membership contract
Managing the customer account
Providing the fitness service
When you register for membership, the system may create a user account in the Smartgym App.
This account will be activated once you confirm its use.
Use of the application is optional, and you can still use the fitness service without needing to activate an account in the app.
If you consent, our trainers may collect health data, such as:
Body weight
Injury history
Underlying medical conditions
Exercise data
Such data is used for:
Preparing exercise programs
Providing health advice
Health data will be collected and used only when you have given your consent.
You may withdraw your consent at any time.
The Smartgym App may connect to the Fitness Nation platform.
When you register for use through the app, some data may be shared between Smartgym and Fitness Nation in order to:
Manage user accounts
Provide the fitness service
Connect with the user community
You should further review Fitness Nation's privacy policy.
When you create an account in our system, your personal data will be collected for:
Creating the account
Managing membership
Providing services through the online platform
Your data will be retained for as long as necessary to provide the service or until you delete your account.
Users can log in through third-party services, such as:
Apple ID
If you choose to use such services, we may receive basic information from the provider, such as:
Name
Profile picture
Such data will be used solely for creating the user account.
When you upload images or files through our system, the data may be stored via a technology service provider, such as a Content Delivery Network (CDN), to enhance the performance of the website and app.
When you post a comment on our platform, we may collect data, such as:
Username
Comment content
Date and time
IP Address
Such data is used for:
Maintaining the security of the system
Preventing misuse of the system
The Smartgym App may use your exercise data, such as:
Training weights used
Training duration
Training goals
in order to create a personalized training program.
This data will be used only when you have given your consent.
When you use the Live Chat system within the app, we may collect data, such as:
Username
Conversation messages
Such data is used for:
Providing customer service
Improving the system
Users can purchase products in the Smartgym App.
Personal data will be used for:
Receiving the order
Delivering the products
Processing the payment
We may use payment service providers, such as:
Apple Pay
Google Pay
PayPal
Banking service providers
Payment data will be used solely for processing transactions.
We will retain your personal data only as long as necessary for:
Providing the service
Complying with the law
Conducting business
When the data is no longer needed, it will be deleted or anonymized so that the individual can no longer be identified.
Under the PDPA, you have the right to:
Request access to your personal data
Request correction of the data
Request deletion of the data
Withdraw consent
Restrict the processing of the data
If you have questions about the protection of personal data, please contact:
Smartgym
Email: [insert company email]